Contact us

How to contact us

Choose a tab for each team that provides services in the East Riding Coast and Countryside

If you are enquiring about an event run by the Active Coast team, please navigate to their contact details using the tabs above. The Coastal Services team are unable to help with any Active Coast event inquiries.

Customer Charter

You can view and download our customer charter on the EastRidingCulture.co.uk website.

Meet the countryside access team

The countryside access team is responsible for some of the local nature reserves in the East Riding. The team works towards conserving and improving the reserves for their wildlife and heritage value, while providing a fantastic natural haven for everyone to visit.

Countryside officers are also responsible for ensuring that countryside walks and rides are well maintained and open for you to use and enjoy. The public rights of way network gives residents and visitors the best viewpoints, the best landscapes and the best wildlife in the East Riding.

Meet the coastal team

Coastal Services look after 84 miles of coastline and estuary in the East Riding of Yorkshire. The team have a dual role as a commercial operation providing tourism attractions and amenities alongside a more regulatory role with statutory and voluntary responsibilities. So what does that mean?

Services and Events

Coastal Services are a customer focussed tourism team who operate a number of income generating services such as chalets and Land Trains whilst overseeing the running of the boat compounds and other concessions along the coast. This allows us to ensure that you can expect high quality services and facilities, either as a resident or visitor to the coast. We also manage the seafront paddling pools which are a great free attraction for those who prefer not to have sand between their toes.

We work with a whole host of partners to deliver a wide range of events throughout the year. It is a really diverse mix with activities to suit all tastes, ages and abilities and are held in many different locations along the coast. The team are constantly looking for new and exciting events and activities to add to the busy programme.

Accessibility

The team are aware that parts of the East Riding coast are not wholly accessible to everyone due to the unique geography of the area - from high chalk cliffs to the fastest eroding coastline in Europe. To make the beaches as accessible as we can, Coastal Services have a fleet of free to use beach wheelchairs which give an amazing amount of freedom to people who may never have experienced the beach or sea before. Running alongside the Allride adapted cycle scheme and Changing Places facilities, the East Riding coast is building a reputation for great facilities for less physically able people.

We have worked with AccessAble so you can find out about our facilities before you visit. AccessAble's surveyors assessed our venues to create Detailed Access Guides.

Check out the Detailed Access Guides for more accessibility information about the main resort beaches:

AccessAble logo

Beaches

In addition, Coastal Services administer the Seaside and Blue Flag award schemes and make sure that all of the beaches are compliant with the criteria needed to apply for and maintain the award status.

We work closely with Yorkshire Water and the Environment Agency to maintain and improve bathing water quality so the public can swim in the sea safely.

We also employ the RNLI lifeguard service and work closely with them to make sure visitors to the coast are safe in and out of the water.

Wildlife

Some of the Coastal Services team have trained with the British Divers Marine Life Rescue team for the assessment of sea life washed up on our shores. This means we can quickly assess if an animal is well and resting or needs a bit of additional help. We often collect sick and injured sea birds and send them on to volunteers at Whitby Wildlife Rescue for rehabilitation.

External Contact Information

For emergencies and information when you are out on the coast and countryside.

Contact Number When to contact them
East Riding Customer Services 01482 393939 General enquiries
Emergency Services (e.g. Fire and Rescue, Coastguard etc.) 999 Emergencies only
Local Police 101 Non-emergency
British Divers Marine Life Rescue (BDMLR) 01825 765546 Sick/injured marine life
Whitby Wildlife Sanctuary 07342 173724 Sick/injured wildlife
Wilsthorpe boat compound 07383 585609 Boat launches, Bridlington
Hornsea boat compound 01964 535164 Boat launches
Harbour Commissioner's Bridlington 01262 670148 Anything Harbour related
Natural England 0845 600 3078 Access/parks/wildlife etc
RSPB Bempton Cliffs & Seabird centre 01262 422212 Opening times/enquiries
The Living Seas Centre - YWT 01262 422103 Opening times/enquiries
The Marine Conservation Society UK 01989 566017 Coastal environment
Bridlington Urgent Treatment Centre 01262 425631 Medical emergencies
British Kitesurfing Association 01305 815555 General enquiries
The Environment Agency 0800 807060 Environmental issues